1. Introduction and Scope
6r (referred to hereinafter as "we", "us", or "the platform") operates an online entertainment and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected from you when you use 6r's website, mobile application, and related services, how that information is used and stored, and what rights you have over your information.
By using our services, you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, which set out the overall rules governing use of the services. If you do not agree with any part of this Policy, you are requested not to use our platform.
2. What Information We Collect
6r collects only the information necessary to provide its services. The information is divided into the following categories:
2.1 Identity Information
- Full name and date of birth
- National ID number (for identity verification)
- Username and password (stored in encrypted form)
- Copy of photo ID (where required)
2.2 Contact Information
- Mobile number (for OTP verification and transaction notifications)
- Email address (for account communications)
2.3 Financial Information
- Mobile banking numbers — bKash, Nagad, Rocket, Upay
- Transaction history and amounts
- Deposit and withdrawal records
2.4 Activity and Technical Information
- IP address and device type and model
- Browser type and version
- Time and duration of service use
- Preferred game categories and betting history
- Cookies and session data
3. How Information Is Collected
We collect information through various methods, which are transparently described below:
3.1 Information You Provide Directly
Information you provide yourself is collected directly when you fill in the registration form, complete account verification, submit deposit or withdrawal requests, or contact the support team.
3.2 Automatically Collected Information
When you use our website or app, certain information is collected automatically through server logs, cookies, and similar technologies. This includes page visit data, click patterns, and session duration.
3.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes verify information from trusted third-party services. This information is used solely for security purposes and is not stored separately.
4. Purpose of Using Information
6r uses your information for the following legitimate purposes:
- Account Management: Confirming registration, verifying login, and authenticating user identity.
- Processing Financial Transactions: Handling deposits, withdrawals, and bonus distributions.
- Ensuring Security: Preventing unauthorised access, fraud, and account hacking.
- Service Improvement: Analysing user preferences to create a more relevant experience.
- Providing Support: Operating 24/7 live chat and email support.
- Meeting Legal Obligations: Complying with applicable laws and regulations.
- Promotional Communications: Sending notifications about bonuses and offers only with your consent.
5. Disclosure and Sharing of Information
6r shares your personal information with third parties only in the specific circumstances described below:
5.1 Service Provider Partners
We share limited information with certain trusted partners for the operation of core services such as payment processing, technology infrastructure, and identity verification. These partners are contractually bound to uphold our privacy standards and may not use this information for their own purposes.
5.2 Legal Requirements
Information may be disclosed where required by a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, only the minimum necessary information is provided.
5.3 Fraud Prevention
Information may be shared with relevant authorities to prevent financial fraud, account misuse, or other illegal activity.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. However, the new owner will be bound by this same Privacy Policy.
6. Data Retention and Deletion
6r retains your information for as long as it is needed to provide services or to meet legal obligations.
- Active Account Data: Full information is retained for as long as the account remains active.
- Closed Account Data: Even after an account is closed, financial records and identity-related information are kept for a specified period as required by law.
- Cookies and Session Data: Most session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 12 months.
- Technical Logs: Server logs are generally deleted within 90 days.
If you request account closure, your information will be deleted or anonymised within a reasonable time, provided there is no legal obligation to retain it.
7. Cookies and Tracking Technologies
6r uses cookies and similar technologies to improve the performance of the website and app. Cookies are small text files stored on your device that help maintain the quality of the service.
7.1 Types of Cookies
- Essential Cookies: These are necessary for maintaining login sessions and ensuring security.
- Functional Cookies: These remember your language preference, betting history, and personalised settings.
- Analytics Cookies: These collect information anonymously to help us understand which parts of the platform are used most.
7.2 Cookie Controls
You can turn off non-essential cookies from your browser settings. However, doing so may limit some features of the platform.
8. Security Measures for Your Information
To keep your information secure, 6r has put in place technical and administrative measures that meet international standards:
- SSL/TLS Encryption: All data transmitted through the website and app is protected by 256-bit SSL encryption.
- Password Hashing: Passwords are never stored in plain text; industry-standard hashing algorithms are used.
- Two-Factor Verification: OTP-based identity verification is used.
- Access Controls: Sensitive information can only be accessed by authorised staff.
- Regular Security Audits: The system is regularly tested for vulnerabilities and kept up to date.
- Data Backups: Regular backups are maintained to protect against data loss.
Nonetheless, transmitting information over the internet is never entirely without risk. We are committed to providing the highest level of protection, but we cannot guarantee absolute security. If you notice any suspicious activity, please inform our support team immediately.
9. Your Rights Regarding Your Information
Every user registered with 6r has the following rights over their own information:
9.1 Right to Access
You can view the information stored in your account and request a copy at any time.
9.2 Right to Rectification
If any information in your account is incorrect or out of date, you can request a correction through our support team.
9.3 Right to Deletion
You can request that your information be deleted, provided there is no legal obligation to retain it. If you submit a request to close your account, the information will be deleted within a reasonable time.
9.4 Right to Object to Processing
You can object to marketing communications or certain types of data processing. This preference can be changed by contacting us through your account settings or the support team.
9.5 Right to Data Portability
You can request your own information in a structured, readable format.
10. Protection of Minors
6r is a platform strictly operated for adults (aged 21+). We never knowingly collect information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we suspect that information belonging to a minor has been submitted to us, that account will be suspended immediately and the information will be deleted.
If parents or guardians believe their child has registered on our platform, they are requested to contact our support team immediately.
11. Policy Changes and Updates
This Privacy Policy may be updated periodically to keep pace with changes in technology, the legal environment, or our services. For significant changes, we will:
- Send a notification to your registered email address.
- Notify you of the changes when you log in to the platform.
- Update the "Last Updated" date at the top of the Policy.
Continued use of the services after an updated Policy is published will be taken as your agreement to the new Policy. You are therefore encouraged to review this page regularly. Visit our About Us page to learn more about us.
12. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- Live Chat: Use the platform's live chat for 24/7 direct support (in Bengali and English).
- Email: [email protected]
We generally try to respond within 24 business hours. If identity verification is required, processing your request may take a little longer.
For answers to common questions, visit our Frequently Asked Questions page, which covers common questions about accounts, payments, and security.